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IATA Aviation Programs

AIRPORT OPERATIONS FUNDAMENTALS​

 

COURSE DESCRIPTION

This course was prepared to provide you with a solid overview of the airport operations field and with tools to apply your knowledge and skills to your airport. It is designed to be useful not only for your own benefit but also to help you make better decisions for your organization.

WHO SHOULD ATTEND ?

COURSE CONTENT

LEARNING OUTCOME

HIGHLIGHTS

AIRPORT RAMP SERVICES​

 

COURSE DESCRIPTION

The aircraft servicing and ground handling basics you need to start a career on the ramp. Ramp handling services ensure the efficient turnaround of aircraft so that flights stay on schedule. This course offers an introduction to ramp services as well as the ground handling standards and safety requirements you need to know to work safely on the ramp. Whether you are new to the industry or a recent recruit, this course provides a solid foundation for further professional development in the field of ground operations.

WHO SHOULD ATTEND ?

WHAT WILL YOU LEARN ?

HIGHLIGHTS

PASSENGER GROUND SERVICES​

 

COURSE DESCRIPTION

Learn what it takes to work at one of the airline industry’s most visible airport positions and obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport.

WHO SHOULD ATTEND ?

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KEY TOPICS

HIGHLIGHTS

Passenger Ground Services with Amadeus Altéa DCS

 

COURSE DESCRIPTION

Learn what it takes to work at one of the airline industry’s most visible airport positions and obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport. The course is designed to complement the training requirements outlined in the IATA Airport Handling Manual (AHM), the IATA Safety Audit for Ground Operations (ISAGO) and the IATA Passenger Services Conference Resolutions Manual (PSCRM). Amadeus Included with this course: Amadeus Altéa Departure Control – Customer Management (Altéa DC-CM) e-Learning. Upon completion of the Passenger Ground Services course you will be granted free access to an e-Learning course on the Departure Control System (DCS), Amadeus Altéa. This e-Learning includes lessons on the acceptance of passengers and baggage, seating, boarding and handling disruptions. It can be completed at your convenience and leads to an electronic certificate of completion.

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GROUND OPERATIONS MANAGEMENT

COURSE DESCRIPTION

Control and supervise an airline station in a self-handled or outsourced environment.

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AIRPORT OPERATIONS FOUNDATIONS DIPLOMA​

 

COURSE DESCRIPTION

Acquire essential knowledge and skills to work in the travel and tourism industry and become an effective travel professional. Provide advice on flight, accommodation and tour products, and how to ensure travelers fulfill necessary travel requirements. Improve your customer service and sales skills in order to better advise travel customers about when and where to travel based on their needs. Learn to use a global distribution system to create and manage reservations.

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AIRLINE CABIN CREW TRAINING​

COURSE DESCRIPTION

Working as cabin crew for a major airline is an exciting and challenging experience. In addition to jetting off to exotic destinations, the job also requires a high degree of responsibility and specialization to ensure the safety and comfort of passengers in line with industry regulations.

This course is ideal for young professionals looking to get a head start in the profession, introducing the skills and responsibilities expected by the world’s leading airlines. Special emphasis is given to customer service and procedures for handling unusual situations during flight, with the final module of the course giving useful tips for completing the recruitment process

WHAT YOU WILL LEARN ?

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