Office Management Skills for Managers

PROGRAM OVERVIEW:

This course allows participants to see clearly how offices can be run effeciently and effectively. This extremely intensive course will concentrate on providing you with all the skills and techniques you need to run your office systems effectively, while also equipping you with the ability to manage yourself & the others around you. Designed carefully to enhance your existing skills, it will provide you with a
valuable survival kit to deal with every aspect of your role when you return to work. In a nutshell you will have the know how & the confidence to create a dynamic & stimulating office environment where systems & people work effectively together to achieve the desired results.

WHO SHOULD ATTEND?

This course would ideally suit staff responsible for the planning & organizing of an office environment or a team of people, e.g. office managers or executive assistants. This programme will provide new
skills and develop confidence to be able to run a smoother operation.

WHAT YOU WILL GAIN:

• The ability to implement the tools and techniques of the programme to increase your effectiveness and efficiency
• Ways to schedule your time and prioritise your daily life
• The ability to administratively manage an office
• The ability to manage office personnel

COURSE OBJECTIVES

• To understand the roles and responsibilities of an office manager
• To examine recruitment procedures
• To be aware of, and deal with, health, safety and environmental issues at work
• To understand effective office policies and procedures
• To ensure the smooth running of the office at all times
• To understand smart methods of filing and adapting this to your business needs
• To understand different methods of filing, their advantages and disadvantages
• To learn to manage time more effectively, using planning and organizing skills
• To enhance communication skills
• To develop assertiveness skills
• To understand cultural differences
• To display a positive image at all times
• To learn to deal with difficult people, manage upwards and manage your boss

HOW TO COMMUNICATE EFFECTIVELY

• Use different communication styles when needed based on circumstances
• Express your ideas assertively, confidently and precisely
• Ask the right questions for the right reasons
• Discover what you know about yourself and how others think of you
• Avoid misunderstandings and overcome communication barriers
• Empathize to establish trust & communicate effectively
• Deliver your potentially negative message and get a good response
• Read and interpret body language and gestures while communicating with others