• IATA DIPLOMAS & CERTIFICATIONS

CACHE Level 5 Diploma starting on October 2019 in Sharjah Branch: Call /Whatsapp: 0564033640/0545812247 | FREE SEMINAR “”BE AN IATA CERTIFIED AND REBUILD YOUR CAREER IN AVIATION” on 18th October from 5-7pm in MNR Al Nahda Institute, for more details call/whatsapp: 0564081922/ 042681242 Limited seats only!

IATA Diplomas and Certifications

The International Air Transport Association (IATA) is the trade association for the world’s airlines, representing some 290 airlines or 82% of total air traffic. IATA supports airline activity and helps formulate industry policy and standards. It is headquartered in Montreal, Quebec, Canada.

  • IATA Travel and Tourism
  • IATA Aviation programs
  • Airline Reservations and Ticketing

IATA Travel and Tourism

IATA FOUNDATION IN TRAVEL AND TOURISM DIPLOMA

COURSE DESCRIPTION

Acquire essential knowledge and skills to work in the travel and tourism industry and become an effective travel professional. Provide advice on flight, accommodation and tour products, and how to ensure travelers fulfill necessary travel requirements. Improve your customer service and sales skills in order to better advise travel customers about when and where to travel based on their needs. Learn to use a global distribution system to create and manage reservations.

WHO SHOULD ATTEND?

  • Anyone who would like to pursue a career in Aviation, Travel and Tourism
  • Travel Agent
  • Airline Reservation Agents
  • Tour Operators
  • Call Center Agents

KEY TOPICS

  • The travel and tourism industry and the working environment for travel professionals
  • Geography and industry codes
  • Travel documents and the airline passenger experience
  • Air transport products and services
  • Rail, hotel, car rental, cruise and tour products
  • Customer service principles
  • Airfares and ticketing
  • The SABRE system functionality

WHAT WILL YOU LEARN?

  • Advise customers on passport and visa requirements, as well as on travel insurance options
  • Promote services and facilities available to airline passengers during their travel
  • Interpret standard industry codes to plan and reserve travel itineraries
  • Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products
  • Provide good customer service and retain customer loyalty
  • Use the Global Distribution System to make and maintain reservations and issue travel documents

HIGHLIGHTS

  • IATA Certified and Experienced Trainers
  • Sophisticated class rooms and modern facilities
  • Mock Tests and Regular Assessment
  • Free CV Writing and Interview Technique Classes
  • Internship and scholarship available

IATA TRAVEL AND TOURISM CONSULTANT DIPLOMA

COURSE DESCRIPTION

Study popular tourism destinations and improve your sales skills to successfully advise your clients on the best travel options. Learn how to customize and construct complex travel itineraries, develop specialized knowledge of travel products and gain the skills to process ticket exchanges and reissues. Improve your sales skills to successfully turn prospect and existing customers into returning customers and learn how to understand how industry regulations affect your travel operations.
WHAT WILL YOU LEARN?
  • Identify and provide advice on popular destination countries
  • Advise on modes of transportation, accommodation, and tour products
  • Apply IATA resolutions to your travel business and activities
  • Prospect new and existing customers and counter sales objections
  • Construct complex itineraries and manage changes to ticketed journeys
KEY TOPICS
  • Selling techniques and social media marketing
  • Fare construction and ticket exchanges/reissuance
  • Travel industry laws and regulations
  • Niche products including tour customization, luxury & group travel options
  • Accommodation products other than hotels

WHO SHOULD ATTEND?

  • Anyone who would like to pursue a career in Aviation, Travel and Tourism
  • Foundation in Travel and Tourism graduates
  • Retail, home-based & niche travel consultants
  • Reservations, marketing and sales personnel

HIGHLIGHTS

  • IATA Certified and Experienced Trainers
  • Sophisticated class rooms and modern facilities
  • Mock Tests and Regular Assessment
  • Free CV Writing and Interview Technique Classes

IATA Managing the Travel Business Diploma

COURSE DESCRIPTION

Improve your management skills in accounting, negotiation, marketing, and product development with this flexible distance learning course from IATA.

WHO SHOULD ATTEND?

  • Anyone who would like to pursue a career in Aviation, Travel and Tourism
  • Entry-level managers Middle-management in the travel industry
  • Agency back office staff members
  • Agency business owners

WHAT WILL YOU LEARN?

  • Learn more about management roles and responsibilities in the travel industry
  • Motivate and Inspire Employees
  • Improve your negotiation skills
  • Understand how to provide special interest travel and tour production

HIGHLIGHTS

  • IATA Certified and Experienced Trainers
  • Pass Guarantee
  • Sophisticated class rooms and modern facilities
  • Mock tests and regular assessment
  • Free CV writing and interview technique classes
  • Internship and scholarship available

IATA TRAVEL SALES AND OPERATIONS DIPLOMA

Candidates must complete 2 Required courses and 1 Elective course

Managing the Travel Business

Travel and Tourism Consultant

IATA Foundation in Travel and Tourism Diploma with Sabre

COURSE DESCRIPTION

Demonstrate that you have gained complete essential competencies to be a successful travel agent or travel agency manager with the IATA Travel Sales and Operations Diploma. Promote yourself as a holder of the highest level travel & tourism diploma to employers, customers, and travel industry suppliers.

WHAT WILL YOU LEARN?

  • Plan, Organize and sell a variety of journeys and travel products that deliver satisfying travel experiences
  • Provide professional advice to your clients on the best travel options, customizing and constructing complex travel itineraries with specialized knowledge of travel products and sales skills
  • Supervise and manage a team and make business decisions based on sound negotiating strategies, product development, marketing & measuring financial performance

KEY TOPICS

  • Meeting & event planning
  • World and destination geography
  • Strategic management and negotiation
  • Administration and accounting
  • Expertise in air journey pricing and ticketing
  • Travel industry laws and regulations
  • Standard & niche travel products and product development
  • Travel logistics including travel document issuance, reservations and GDS functionality
  • Strategies in customer service delivery, sales, marketing & social media

WHO SHOULD ATTEND?

  • Anyone who would like to pursue a career in Aviation, Travel and Tourism
  • Travel agents/consultants
  • Airline ticket and customer service agents
  • Call center customer service agents
  • Travel agency owners, operations, marketing & account managers
  • Travel agency accountants and back-office staff

HIGHLIGHTS

  • IATA Certified and Experienced Trainers
  • Pass Guarantee
  • Sophisticated class rooms and modern facilities
  • Mock tests and Regular Assessment
  • Free CV writing & Interview technique classes

IATA Cargo Introductory course

COURSE DESCRIPTION

With over 52 million tons of cargo shipped annually, the air cargo industry is the place to be. Prepare yourself to work in the industry with this comprehensive course. You will learn about basic IATA cargo rules and procedures, how freight forwarders and airline cargo units operate, plus much more. This course is mandated for IATA Cargo Agents in accordance with the IATA Cargo Agency Resolutions.

WHO SHOULD ATTEND?

  • Newcomers to the industry
  • Cargo agent and air freight forwarder sales and marketing staff
  • Airline and manufacturer sales, reservations, and acceptance staff
  • Junior-level managers at cargo agents, airlines and manufacturers

KEY TOPICS

  • Operations at cargo agencies, airlines and freight forwarders
  • Air cargo acceptance basic rating principles
  • Air waybill completion
  • Industry terminology & abbreviations
  • IATA geography, TACT, OAG, and other cargo manuals

WHAT WILL YOU LEARN?

  • Guide clients on the IATA rules and procedures for air freight shipments
  • Arrange air cargo shipments in accordance with IATA rules and procedures
  • Apply published rates and charges for air cargo shipments
  • Complete air waybills accurately
  • Prepare shipments ready for carriage

HIGHLIGHTS

  • IATA Certified and Experienced trainers
  • Pass Guarantee
  • Sophisticated class rooms and modern facilites
  • Mock tests and regular assessment
  • Free CV writing and Interview technique classes

Internship and scholarship

 

INTERNSHIP

Internships give you on-the-job experience, help you learn whether you and that industry are a good match and can provide you with valuable connections and references.

 

OBJECTIVES

  • Provide opportunities for distinguished candidates to gain professional Travel & Tourism industry experience.

ELIGIBILITY

  • IATA Foundation in Travel & Tourism Diploma
  • Above 18 years of age
  • Valid UAE residence Visa

SCHOLARSHIPS

MNR Talent & Skill Development Institute provides Scholarships for eligible candidates for the year 2019-2020 through MNR Educational Trust.

ELIGIBILITY

  • Salary less than or equal to 2000 AED
  • Students who attains “IATA Top Performer in the UAE” for Travel & Tourism courses

REQUIREMENTS

  • Salary certificate/bank statement
  • Valid UAE residence Visa

IATA Aviation Programs

AIRPORT OPERATIONS FUNDAMENTALS​

 

COURSE DESCRIPTION

This course was prepared to provide you with a solid overview of the airport operations field and with tools to apply your knowledge and skills to your airport. It is designed to be useful not only for your own benefit but also to help you make better decisions for your organization.

WHO SHOULD ATTEND ?

  • Recently appointed airport staff
  • Travel industry staff
  • Newcomers to the industry
  • Public who aspire to work at airports

COURSE CONTENT

  • Operational functions of the airport
  • Rescue, firefighting and other support services
  • Airport issues and challenges
  • The future of airports
  • Technological developments

LEARNING OUTCOME

  • Know the history of aviation and understand the role airports play in the economy
  • Discover the various airport customers and partners
  • Gain knowledge about the multiple operational and business functions of airports
  • Acquire the tools to apply your knowledge and skills to your airport environment

HIGHLIGHTS

  • IATA Certified and Experienced Trainers
  • Pass Guarantee
  • Sophisticated class rooms and modern facilities
  • Mock Tests and Regular Assessment
  • Free CV Writing and Interview Technique Classes

AIRPORT RAMP SERVICES​

 

COURSE DESCRIPTION

The aircraft servicing and ground handling basics you need to start a career on the ramp. Ramp handling services ensure the efficient turnaround of aircraft so that flights stay on schedule. This course offers an introduction to ramp services as well as the ground handling standards and safety requirements you need to know to work safely on the ramp. Whether you are new to the industry or a recent recruit, this course provides a solid foundation for further professional development in the field of ground operations.

WHO SHOULD ATTEND ?

  • Anyone interested in pursuing a career with an airline or ground service provider
  • Recently recruited airline, airport and ground handling staff Key topics Introduction to the airside environment and airport ramp services
  • Aircraft characteristics and turnaround plan
  • Cleaning, catering and other services
  • Ground service equipment Standard operating procedures
  • Airside safety
  • Ramp security awareness Future developments in the sector of ramp services

WHAT WILL YOU LEARN ?

  • The ground operations working environment
  • Standard ramp operations terminology
  • The departments of an airport and how they work together
  • Basic safety and security for efficient operations
  • Procedures for key aircraft ground servicing tasks
  • IATA Airport Handling Manual and IATA Ground Operations

HIGHLIGHTS

  • IATA Certified and Experienced Trainers
  • Pass Guarantee
  • Sophisticated class rooms and modern facilities
  • Mock Tests and Regular Assessment
  • Free CV Writing and Interview Technique Classes

PASSENGER GROUND SERVICES​

 

COURSE DESCRIPTION

Learn what it takes to work at one of the airline industry’s most visible airport positions and obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport.

WHO SHOULD ATTEND ?

  • Anyone interested in pursuing a career with an airline or ground service provider
  • Airline passenger service staff
  • Ground Handling Agents’ passenger services staff
  • Airport operators staff providing passenger services
  • Civil Aviation Authorities’ staff providing passenger services
  • Anyone wishing to start a career as a Passenger Service Agent

WHAT YOU WILL LEARN ?

  • Introduction to Airport & Airline operations
  • Computer Reservations (CRS) and Departure Control Systems (DCS) functions
  • Passenger & Baggage check-in procedures (Airport & off-site)
  • Conditions of passenger & baggage carriage, boarding procedures and flight close-out messaging
  • Dangerous Goods regulations awareness for passenger service agents
  • Managing passenger interactions
  • Aviation security procedures for passenger & baggage transport
  • Enhanced passenger facilitation, latest innovations and career opportunities

KEY TOPICS

  • Understand how Airlines and Airports operate in relation to the provision of passenger services
  • Interpret the respective regulatory requirements related to passenger and baggage transport
  • Understand how computer reservations and departure control systems operate
  • Ensure safe and secure passenger & baggage transport
  • Provide superior customer service in a demanding customer facing environment
  • Learn about the latest technological innovations in passenger services
  • Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel

HIGHLIGHTS

  • IATA Certified and Experienced Trainers
  • Pass Guarantee
  • Sophisticated class rooms and modern facilities
  • Mock Tests and Regular Assessment
  • Free CV Writing and Interview Technique Classes

Passenger Ground Services with Amadeus Altéa DCS

 

COURSE DESCRIPTION

Learn what it takes to work at one of the airline industry’s most visible airport positions and obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport. The course is designed to complement the training requirements outlined in the IATA Airport Handling Manual (AHM), the IATA Safety Audit for Ground Operations (ISAGO) and the IATA Passenger Services Conference Resolutions Manual (PSCRM). Amadeus Included with this course: Amadeus Altéa Departure Control – Customer Management (Altéa DC-CM) e-Learning. Upon completion of the Passenger Ground Services course you will be granted free access to an e-Learning course on the Departure Control System (DCS), Amadeus Altéa. This e-Learning includes lessons on the acceptance of passengers and baggage, seating, boarding and handling disruptions. It can be completed at your convenience and leads to an electronic certificate of completion.

WHAT YOU WILL LEARN ?

  • Understand how airlines and airports operate in relation to the provision of passenger services
  • Learn about passenger and baggage check-in and boarding procedures, including passengers with special needs
  • Interpret the respective regulatory requirements related to passenger and baggage transport
  • Understand how computer reservations and departure control systems operate
  • Ensure safe and secure passenger and baggage transport
  • Provide superior customer service in a demanding customer facing environment
  • Learn about the latest technological innovations in passenger services
  • Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel

KEY TOPICS

  • Introduction to airport and airline operations
  • Computer Reservations (CRS) and Departure Control Systems (DCS) functions
  • Passenger and Baggage check-in procedures (airport and off-site)
  • Conditions of passenger and baggage carriage, boarding procedures and flight close-out messaging
  • Dangerous Goods regulations awareness for passenger service agents
  • Managing passenger interactions
  • Aviation security procedures for passenger and baggage transport
  • Enhanced passenger facilitation, latest innovations and career opportunities

HIGHLIGHTS

  • IATA Certified and Experienced Trainers
  • Pass Guarantee
  • Sophisticated class rooms and modern facilities
  • Mock Tests and Regular Assessment
  • Free CV Writing and Interview Technique Classes

GROUND OPERATIONS MANAGEMENT

COURSE DESCRIPTION

Control and supervise an airline station in a self-handled or outsourced environment.

WHAT YOU WILL LEARN ?

  • Control and supervise an airline station in a self-handled or outsourced environment
  • Use Ground Handling and Service Level Agreements (SLAs) to suit your station’s handling needs, reduce costs and provide quality service
  • Prevent fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues
  • Implement a Safety and Security Station Management System according to industry standards and recommended practices
  • Motivate staff and effectively monitor their performance
  • Use and work with the latest edition of the IATA Airport Handling Manual (AHM) which is included in the course price

KEY TOPICS

  • The importance of Operational and Occupational Health and Safety training
  • Managing risk and the components of Emergency Response Plans (ERPs)
  • The use of SGHA contracts and Service Level Agreements
  • Operational standards in the IATA Airport Handling Manual (AHM)
  • The latest trends in passenger/baggage handling and catering

WHO SHOULD ATTEND ?

  • Airlines, ground handling and other service providers
  • Airport authorities
  • Ground operations professionals at a supervisory level

HIGHLIGHTS

  • IATA Certified and Experienced Trainers
  • Pass Guarantee
  • Sophisticated class rooms and modern facilities
  • Mock Tests and Regular Assessment
  • Free CV Writing and Interview Technique Classes

AIRPORT OPERATIONS FOUNDATIONS DIPLOMA​

 

COURSE DESCRIPTION

Acquire essential knowledge and skills to work in the travel and tourism industry and become an effective travel professional. Provide advice on flight, accommodation and tour products, and how to ensure travelers fulfill necessary travel requirements. Improve your customer service and sales skills in order to better advise travel customers about when and where to travel based on their needs. Learn to use a global distribution system to create and manage reservations.

WHO SHOULD ATTEND ?

  • Travel Agent
  • Airline Reservation Agents
  • Tour Operators
  • Call Center Agents

WHAT YOU WILL LEARN ?

  • Advise customers on passport and visa requirements, as well as on travel insurance options
  • Promote services and facilities available to airline passengers during their travel
  • Interpret standard industry codes to plan and reserve travel itineraries
  • Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products
  • Provide good customer service and retain customer loyalty
  • Use the Global Distribution System to make and maintain reservations and issue travel documents

KEY TOPICS

  • The travel and tourism industry and the working environment for travel professionals
  • Geography and industry codes
  • Travel documents and the airline passenger experience
  • Air transport products and services
  • Rail, hotel, car rental, cruise and tour products
  • Customer service principles
  • Airfares and ticketing
  • The Amadeus system functionality

HIGHLIGHTS

  • IATA Certified and Experienced Trainers
  • Pass Guarantee
  • Sophisticated class rooms and modern facilities
  • Mock Tests and Regular Assessment
  • Free CV Writing and Interview Technique Classes

AIRLINE CABIN CREW TRAINING​

COURSE DESCRIPTION

Working as cabin crew for a major airline is an exciting and challenging experience. In addition to jetting off to exotic destinations, the job also requires a high degree of responsibility and specialization to ensure the safety and comfort of passengers in line with industry regulations.

This course is ideal for young professionals looking to get a head start in the profession, introducing the skills and responsibilities expected by the world’s leading airlines. Special emphasis is given to customer service and procedures for handling unusual situations during flight, with the final module of the course giving useful tips for completing the recruitment process

WHAT YOU WILL LEARN ?

  • Understand the cabin crew profession, its origins and current practices
  • Identify aircraft types and relevant cabin crew functions
  • Manage passenger interactions in a variety of circumstances
  • Recall emergency and safety procedures

HIGHLIGHTS

  • IATA Certified and Experienced Trainers
  • Pass Guarantee
  • Sophisticated class rooms and modern facilities
  • Mock Tests and Regular Assessment
  • Free CV Writing and Interview Technique Classes

 

Global Distribution System Fares & Ticketing Course

CERTIFICATE AWARDED

KHDA Certificate is awarded to participants successfully passing the final exam.  

ABOUT

Explore and interpret Global Distribution Systems Fares (GDS) by using mileage system pricing.  

WHAT WILL YOU LEARN ?

  • Analyze GDS displays relevant to mileage system pricing
  • Identify and price different journey types
  • Read, interpret, and apply fare rules
  • Check minimum-fare rules in pricing itineraries
  • Use GDS to issue tickets for manually-priced reservations

KEY TOPICS

  • Introduction to mileage based air fares, analyzing itineraries and retrieving fares from a GDS
  • Pricing one-way and circle trip practice exercises
  • Limitations on indirect travel, side trips and surface sectors
  • Backhauls, circle trips, journeys in different classes of service and alternative fare break points
  • Lowest combinations, round-the-world journeys and minimum checks

WHO SHOULD ATTEND ?

  • Anyone who is interested to begin a career in Airline/Travel Agency Reservations & Ticketing
  • Airline fares desk agents
  • Travel agents
  • Airline ticket agents
  • Call center agents