• IATA Travel and Tourism programs​

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IATA Travel and Tourism programs

IATA FOUNDATION IN TRAVEL AND TOURISM DIPLOMA

Course Description

Acquire essential knowledge and skills to work in the travel and tourism industry and become an effective travel professional. Provide advice on flight, accommodation and tour products, and how to ensure travelers fulfill necessary travel requirements. Improve your customer service and sales skills in order to better advise travel customers about when and where to travel based on their needs. Learn to use a global distribution system to create and manage reservations.

Who should attend?

  • Anyone who would like to pursue a career in Aviation, Travel and Tourism 
  • Travel Agent
  • Airline Reservation Agents
  • Tour Operators
  • Call Center Agents

Key topics 

  • The travel and tourism industry and the working environment for travel professionals
  • Geography and industry codes
  • Travel documents and the airline passenger experience
  • Air transport products and services
  • Rail, hotel, car rental, cruise and tour products
  • Customer service principles
  • Airfares and ticketing
  • The SABRE system functionality

What you will learn? 

● Advise customers on passport and visa requirements, as well as on travel insurance options 

● Promote services and facilities available to airline passengers during their travel 

● Interpret standard industry codes to plan and reserve travel itineraries 

● Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products 

● Provide good customer service and retain customer loyalty 

● Use the Global Distribution System to make and maintain reservations and issue travel documents

Highlights

  • IATA Certified and Experienced Trainers
  • Sophisticated class rooms and modern facilities
  • Mock Tests and Regular Assessment
  • Free CV Writing and Interview Technique Classes
  • Internship and scholarship available

IATA TRAVEL AND TOURISM CONSULTANT DIPLOMA

Course description

Study popular tourism destinations and improve your sales skills to successfully advise your clients on the best travel options. Learn how to customize and construct complex travel itineraries, develop specialized knowledge of travel products and gain the skills to process ticket exchanges and reissues. Improve your sales skills to successfully turn prospect and existing customers into returning customers and learn how to understand how industry regulations affect your travel operations.

What you will learn
  • Identify and provide advice on popular destination countries
  • Advise on modes of transportation, accommodation, and tour products
  • Apply IATA resolutions to your travel business and activities
  • Prospect new and existing customers and counter sales objections
  • Construct complex itineraries and manage changes to ticketed journeys
Key topics
  • Destinations
  • Selling techniques and social media marketing
  • Fare construction and ticket exchanges/reissuance
  • Travel industry laws and regulations
  • Niche products including tour customization, luxury & group travel options
  • Accommodation products other than hotels
WHO SHOULD ATTEND
  • Anyone who would like to pursue a career in Aviation, Travel and Tourism
  • Foundation in Travel and Tourism graduates
  • Retail, home-based & niche travel consultants
  • Reservations, marketing and sales personnel
HIGHLIGHTS
  • IATA Certified and Experienced Trainers
  • Sophisticated class rooms and modern facilities
  • Mock Tests and Regular Assessment
  • Free CV Writing and Interview Technique Classes

IATA Managing the Travel Business Diploma

Course Description

Improve your management skills in accounting, negotiation, marketing, and product development with this flexible distance learning course from IATA.
Who should attend?
  • Anyone who would like to pursue a career in Aviation, Travel and Tourism
  • Entry-level managers  Middle-management in the travel industry
  • Agency back office staff members
  • Agency business owners
What you will learn?
  • Learn more about management roles and responsibilities in the travel industry
  • Motivate and inspire employees
  • Improve your negotiation skills
  • Understand how to provide special interest travel and tour production

Highlights

  • IATA Certified and Experienced Trainers
  • Pass Guarantee
  • Sophisticated class rooms and modern facilities
  • Mock Tests and Regular Assessment
  • Free CV Writing and Interview Technique Classes
  • Internship and scholarship available

IATA TRAVEL SALES AND OPERATIONS DIPLOMA

Candidates must complete 2 Required courses and 1 Elective course

Managing the Travel Business

Travel and Tourism Consultant

IATA Foundation in Travel and Tourism Diploma with Sabre

Course description

Demonstrate that you have gained complete essential competencies to be a successful travel agent or travel agency manager with the IATA Travel Sales and Operations Diploma. Promote yourself as a holder of the highest level travel & tourism diploma to employers, customers, and travel industry suppliers.

 

What you will learn

Upon completion of this diploma you will be able to:

Plan, organize and sell a variety of journeys and travel products that deliver satisfying travel experiences

Provide professional advice to your clients on the best travel options, customizing and constructing complex travel itineraries with specialized knowledge of travel products and sales skills 

Supervise and manage a team and make business decisions based on sound negotiating strategies, product development, marketing & measuring financial performance

 

Key topics 

  • Meeting & event planning 
  • World and destination geography
  • Strategic management and negotiation
  • Administration and accounting
  • Expertise in air journey pricing and ticketing
  • Travel industry laws and regulations
  • Standard & niche travel products & product development
  • Travel logistics including travel document issuance, reservations and GDS functionality
  • Strategies in customer service delivery, sales, marketing & social media

Who should attend ?

  • Anyone who would like to pursue a career in Aviation, Travel and Tourism
  • Travel agents/consultants
  • Travel agents/consultants
  • Airline ticket and customer service agents
  • Call center customer service agents
  • Travel agency owners, operations, marketing & account managers
  • Travel agency accountants and back-office staff

Highlights

  • IATA Certified and Experienced Trainers
  • Pass Guarantee
  • Sophisticated class rooms and modern facilities
  • Mock Tests and Regular Assessment
  • Free CV Writing & Interview Technique Classes

IATA Cargo Introductory course

Course Description

With over 52 million tons of cargo shipped annually, the air cargo industry is the place to be. Prepare yourself to work in the industry with this comprehensive course. You will learn about basic IATA cargo rules and procedures, how freight forwarders and airline cargo units operate, plus much more. This course is mandated for IATA Cargo Agents in accordance with the IATA Cargo Agency Resolutions.

Who Should Attend?  

  • Newcomers to the industry
  • Cargo agent and air freight forwarder sales and marketing staff
  • Airline and manufacturer sales, reservations, and acceptance staff
  • Junior-level managers at cargo agents, airlines, and manufacturers

Key Topics

  • Operations at cargo agencies, airlines, and freight forwarders
  • Air cargo acceptance basic rating principles
  • Air waybill completion
  • Industry terminology & abbreviations
  • IATA geography, TACT, OAG, and other cargo manuals

What you will learn

  •  Guide clients on the IATA rules and procedures for air freight shipments
  • Arrange air cargo shipments in accordance with IATA rules and procedures
  • Apply published rates and charges for air cargo shipments
  • Complete air waybills accurately
  • Prepare shipments ready for carriage

Highlights

  • IATA Certified and Experienced Trainers
  • Pass Guarantee
  • Sophisticated class rooms and modern facilities
  • Mock Tests and Regular Assessment
  • Free CV Writing and Interview Technique Classes

Internship and scholarship

 

INTERNSHIP

Internships give you on-the-job experience, help you learn whether you and that industry are a good match and can provide you with valuable connections and references.

Objectives

  • Provide opportunities for distinguished candidates to gain professional Travel & Tourism industry experience.

Eligibility

Minimum eligibility criteria for applicants seeking an internship option

  • IATA Foundation in Travel & Tourism Diploma
  • Above 18 years of age
  • Valid UAE Residence visa

SCHOLARSHIPS

MNR Talent & Skill Development Institute provides Scholarships for eligible candidates for the year 2019-2020 through MNR Educational Trust.

 Eligibility Criteria

  • Salary below AED 2000
  • Salary certificate/bank statement
  • Valid UAE residence visa
  • Students who attains “IATA Top Performer in the UAE” for Travel & Tourism courses

MNRTSDI reserves the right to update the criteria, requirements or procedure for the award of all or any category of Scholarship at any time.