CACHE Level 2 Al Nahda branch new batch will start on 27th Nov (Wednesday batch), for details Call/WhatsApp: 0545812247 | CACHE Level 2 Sharjah new batch will start on 7th December (Saturday batch) for details Call/Whatsapp: 0545812247/0545812248

IATA Aviation Programs

AIRPORT OPERATIONS FUNDAMENTALS​

 

COURSE DESCRIPTION

This course was prepared to provide you with a solid overview of the airport operations field and with tools to apply your knowledge and skills to your airport. It is designed to be useful not only for your own benefit but also to help you make better decisions for your organization.

WHO SHOULD ATTEND ?

  • Recently appointed airport staff
  • Travel industry staff
  • Newcomers to the industry
  • Public who aspire to work at airports

COURSE CONTENT

  • Operational functions of the airport
  • Rescue, firefighting and other support services
  • Airport issues and challenges
  • The future of airports
  • Technological developments

LEARNING OUTCOME

  • Know the history of aviation and understand the role airports play in the economy
  • Discover the various airport customers and partners
  • Gain knowledge about the multiple operational and business functions of airports
  • Acquire the tools to apply your knowledge and skills to your airport environment

HIGHLIGHTS

  • IATA Certified and Experienced Trainers
  • Pass Guarantee
  • Sophisticated class rooms and modern facilities
  • Mock Tests and Regular Assessment
  • Free CV Writing and Interview Technique Classes

AIRPORT RAMP SERVICES​

 

COURSE DESCRIPTION

The aircraft servicing and ground handling basics you need to start a career on the ramp. Ramp handling services ensure the efficient turnaround of aircraft so that flights stay on schedule. This course offers an introduction to ramp services as well as the ground handling standards and safety requirements you need to know to work safely on the ramp. Whether you are new to the industry or a recent recruit, this course provides a solid foundation for further professional development in the field of ground operations.

WHO SHOULD ATTEND ?

  • Anyone interested in pursuing a career with an airline or ground service provider
  • Recently recruited airline, airport and ground handling staff Key topics Introduction to the airside environment and airport ramp services
  • Aircraft characteristics and turnaround plan
  • Cleaning, catering and other services
  • Ground service equipment Standard operating procedures
  • Airside safety
  • Ramp security awareness Future developments in the sector of ramp services

WHAT WILL YOU LEARN ?

  • The ground operations working environment
  • Standard ramp operations terminology
  • The departments of an airport and how they work together
  • Basic safety and security for efficient operations
  • Procedures for key aircraft ground servicing tasks
  • IATA Airport Handling Manual and IATA Ground Operations

HIGHLIGHTS

  • IATA Certified and Experienced Trainers
  • Pass Guarantee
  • Sophisticated class rooms and modern facilities
  • Mock Tests and Regular Assessment
  • Free CV Writing and Interview Technique Classes

PASSENGER GROUND SERVICES​

 

COURSE DESCRIPTION

Learn what it takes to work at one of the airline industry’s most visible airport positions and obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport.

WHO SHOULD ATTEND ?

  • Anyone interested in pursuing a career with an airline or ground service provider
  • Airline passenger service staff
  • Ground Handling Agents’ passenger services staff
  • Airport operators staff providing passenger services
  • Civil Aviation Authorities’ staff providing passenger services
  • Anyone wishing to start a career as a Passenger Service Agent

WHAT YOU WILL LEARN ?

  • Introduction to Airport & Airline operations
  • Computer Reservations (CRS) and Departure Control Systems (DCS) functions
  • Passenger & Baggage check-in procedures (Airport & off-site)
  • Conditions of passenger & baggage carriage, boarding procedures and flight close-out messaging
  • Dangerous Goods regulations awareness for passenger service agents
  • Managing passenger interactions
  • Aviation security procedures for passenger & baggage transport
  • Enhanced passenger facilitation, latest innovations and career opportunities

KEY TOPICS

  • Understand how Airlines and Airports operate in relation to the provision of passenger services
  • Interpret the respective regulatory requirements related to passenger and baggage transport
  • Understand how computer reservations and departure control systems operate
  • Ensure safe and secure passenger & baggage transport
  • Provide superior customer service in a demanding customer facing environment
  • Learn about the latest technological innovations in passenger services
  • Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel

HIGHLIGHTS

  • IATA Certified and Experienced Trainers
  • Pass Guarantee
  • Sophisticated class rooms and modern facilities
  • Mock Tests and Regular Assessment
  • Free CV Writing and Interview Technique Classes

Passenger Ground Services with Amadeus Altéa DCS

 

COURSE DESCRIPTION

Learn what it takes to work at one of the airline industry’s most visible airport positions and obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport. The course is designed to complement the training requirements outlined in the IATA Airport Handling Manual (AHM), the IATA Safety Audit for Ground Operations (ISAGO) and the IATA Passenger Services Conference Resolutions Manual (PSCRM). Amadeus Included with this course: Amadeus Altéa Departure Control – Customer Management (Altéa DC-CM) e-Learning. Upon completion of the Passenger Ground Services course you will be granted free access to an e-Learning course on the Departure Control System (DCS), Amadeus Altéa. This e-Learning includes lessons on the acceptance of passengers and baggage, seating, boarding and handling disruptions. It can be completed at your convenience and leads to an electronic certificate of completion.

WHAT YOU WILL LEARN ?

  • Understand how airlines and airports operate in relation to the provision of passenger services
  • Learn about passenger and baggage check-in and boarding procedures, including passengers with special needs
  • Interpret the respective regulatory requirements related to passenger and baggage transport
  • Understand how computer reservations and departure control systems operate
  • Ensure safe and secure passenger and baggage transport
  • Provide superior customer service in a demanding customer facing environment
  • Learn about the latest technological innovations in passenger services
  • Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel

KEY TOPICS

  • Introduction to airport and airline operations
  • Computer Reservations (CRS) and Departure Control Systems (DCS) functions
  • Passenger and Baggage check-in procedures (airport and off-site)
  • Conditions of passenger and baggage carriage, boarding procedures and flight close-out messaging
  • Dangerous Goods regulations awareness for passenger service agents
  • Managing passenger interactions
  • Aviation security procedures for passenger and baggage transport
  • Enhanced passenger facilitation, latest innovations and career opportunities

HIGHLIGHTS

  • IATA Certified and Experienced Trainers
  • Pass Guarantee
  • Sophisticated class rooms and modern facilities
  • Mock Tests and Regular Assessment
  • Free CV Writing and Interview Technique Classes

GROUND OPERATIONS MANAGEMENT

COURSE DESCRIPTION

Control and supervise an airline station in a self-handled or outsourced environment.

WHAT YOU WILL LEARN ?

  • Control and supervise an airline station in a self-handled or outsourced environment
  • Use Ground Handling and Service Level Agreements (SLAs) to suit your station’s handling needs, reduce costs and provide quality service
  • Prevent fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues
  • Implement a Safety and Security Station Management System according to industry standards and recommended practices
  • Motivate staff and effectively monitor their performance
  • Use and work with the latest edition of the IATA Airport Handling Manual (AHM) which is included in the course price

KEY TOPICS

  • The importance of Operational and Occupational Health and Safety training
  • Managing risk and the components of Emergency Response Plans (ERPs)
  • The use of SGHA contracts and Service Level Agreements
  • Operational standards in the IATA Airport Handling Manual (AHM)
  • The latest trends in passenger/baggage handling and catering

WHO SHOULD ATTEND ?

  • Airlines, ground handling and other service providers
  • Airport authorities
  • Ground operations professionals at a supervisory level

HIGHLIGHTS

  • IATA Certified and Experienced Trainers
  • Pass Guarantee
  • Sophisticated class rooms and modern facilities
  • Mock Tests and Regular Assessment
  • Free CV Writing and Interview Technique Classes

AIRPORT OPERATIONS FOUNDATIONS DIPLOMA​

 

COURSE DESCRIPTION

Acquire essential knowledge and skills to work in the travel and tourism industry and become an effective travel professional. Provide advice on flight, accommodation and tour products, and how to ensure travelers fulfill necessary travel requirements. Improve your customer service and sales skills in order to better advise travel customers about when and where to travel based on their needs. Learn to use a global distribution system to create and manage reservations.

WHO SHOULD ATTEND ?

  • Travel Agent
  • Airline Reservation Agents
  • Tour Operators
  • Call Center Agents

WHAT YOU WILL LEARN ?

  • Advise customers on passport and visa requirements, as well as on travel insurance options
  • Promote services and facilities available to airline passengers during their travel
  • Interpret standard industry codes to plan and reserve travel itineraries
  • Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products
  • Provide good customer service and retain customer loyalty
  • Use the Global Distribution System to make and maintain reservations and issue travel documents

KEY TOPICS

  • The travel and tourism industry and the working environment for travel professionals
  • Geography and industry codes
  • Travel documents and the airline passenger experience
  • Air transport products and services
  • Rail, hotel, car rental, cruise and tour products
  • Customer service principles
  • Airfares and ticketing
  • The Amadeus system functionality

HIGHLIGHTS

  • IATA Certified and Experienced Trainers
  • Pass Guarantee
  • Sophisticated class rooms and modern facilities
  • Mock Tests and Regular Assessment
  • Free CV Writing and Interview Technique Classes

AIRLINE CABIN CREW TRAINING​

COURSE DESCRIPTION

Working as cabin crew for a major airline is an exciting and challenging experience. In addition to jetting off to exotic destinations, the job also requires a high degree of responsibility and specialization to ensure the safety and comfort of passengers in line with industry regulations.

This course is ideal for young professionals looking to get a head start in the profession, introducing the skills and responsibilities expected by the world’s leading airlines. Special emphasis is given to customer service and procedures for handling unusual situations during flight, with the final module of the course giving useful tips for completing the recruitment process

WHAT YOU WILL LEARN ?

  • Understand the cabin crew profession, its origins and current practices
  • Identify aircraft types and relevant cabin crew functions
  • Manage passenger interactions in a variety of circumstances
  • Recall emergency and safety procedures

HIGHLIGHTS

  • IATA Certified and Experienced Trainers
  • Pass Guarantee
  • Sophisticated class rooms and modern facilities
  • Mock Tests and Regular Assessment
  • Free CV Writing and Interview Technique Classes